Updated August 25, 2026. Defective and non-defective returns are both allowed, and customers may request an exchange when these requirements are met.
Condition and deadline
Contact us no later than 30 days after the item was delivered. A no-fault request can arise from a changed decision, a personal preference, or ordering the wrong product. We also handle breakage, defects, incorrect merchandise, missing parts, and items materially unlike their description. Returned goods must be new, unused, and in original condition, together with original packaging, tags, and every supplied accessory.
Authorization for return by mail
Start with the order number, checkout email, and reason for the request. Images or video of the goods and packaging can be requested for damage, defects, incorrect goods, or missing parts. Wait for authorization before mailing the package. Returns are sent by mail, using the complimentary return label that is included inside the parcel.
Exchange or repayment
Replacement availability depends on current inventory. We assess no restocking fee. After approval, a refund goes back to the original payment method and is processed within 10 days, although posting time remains subject to the financial provider.
Contact
Email: thilinh60042@gmail.com
Mailing address: 431 Okeefe Ave, New Orleans, LA, 70112, US
Phone: (573) 740-1052